Refund & Cancellation Policy

This policy applies to all payments made on akastrokarmic.com. Payments are processed securely by Razorpay.

Wallet recharges

• Wallet money is used for astrologer calls and AI chat. You are charged only for minutes actually used.
• Unused wallet balance can be refunded on request within 30 days of the recharge, to the original payment method.
• If money is debited but not added to your wallet, or you are charged twice, the amount is refunded in full.

Astrologer calls & AI chat

• Billing starts only when the astrologer accepts the call, and stops when the call ends.
• If a call drops because of a technical fault on our side, the affected minutes are credited back to your wallet on request.
• Completed consultation minutes are not refundable, as the service has been delivered.

Premium consultations (pre-booked)

• Cancel at least 24 hours before your slot for a full refund, or reschedule free of charge.
• Cancellations within 24 hours can be rescheduled once; they are not refunded.
• If the astrologer cannot attend, you receive a full refund or a new slot of your choice.

Store products

• Orders can be cancelled before dispatch for a full refund.
• Damaged, defective or wrong items may be returned within 7 days of delivery, with unboxing photos, for a replacement or refund.
• Energised or personalised items cannot be returned unless damaged.

Academy courses

• Refund available within 7 days of enrolment if no more than 10% of the course has been accessed.
• Live bootcamps may be cancelled up to 48 hours before the first session for a full refund.

How refunds are paid

Approved refunds are processed within 5–7 business days to the original payment method (UPI, card or net banking). International card refunds may take up to 14 days depending on your bank.

To request a refund, email akastrokarmic1@gmail.com or call +91 63666 76476 with your payment ID.